We understand that flight cancellations can be disappointing, but don't worry! We've got you covered. At Virgin Balloon Flights, we make it easy for you to reschedule your adventure if your flight is cancelled due to weather or other related factors. Here's what you need to know about our cancellation policy and how we ensure you don't miss out on your balloon flight experience.
Rebooking Your Cancelled Flight
Automatically Extended Voucher Validity
When your flight is cancelled, we automatically extend your voucher's validity by six months, free of charge. This gives you plenty of time to find a new date that works for you.
Keeping Your Voucher Active
To maintain your voucher's validity during this extension period, simply book onto another flight at least once within each six-month extension. This ensures your voucher stays active and you don't lose your opportunity to fly.
Simply follow the steps to book a new flight and you’re all set! (How do I book my flight?)
Additional Information
Weather Considerations
Remember, balloon flights are weather-dependent. We prioritise your safety and will only fly in suitable conditions.
Making the decision to cancel a flight is never easy, and it's often not as straightforward as it might seem. Our experienced pilots and ground crew carefully assess a complex array of factors before making this call.
Rest assured, we only cancel flights when absolutely necessary, and we appreciate your understanding when these tough decisions must be made.
Flexibility
Our rebooking policy is designed to be flexible, allowing you to reschedule until you find the perfect day for your balloon adventure.
If you have any questions about rebooking your cancelled flight or need assistance, please don't hesitate to contact our friendly customer service team. We're here to ensure you have an unforgettable balloon flight experience!