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How to cancel or change a booking
Whether you’re looking to amend your booking date or postpone until further notice, you’ll need to follow our cancellation guidelines below. Our cancellation policy for bookings is: Self-cancelling Online: Flights more than 72 hours in the future Requesting Cancellation via Phone/Email: Flight... -
I saw another balloon flying in the area, so why was my flight cancelled?
Sometimes you might see another balloon flying when your flight has been cancelled. This can be confusing and frustrating. Let's explore why this happens and what it means for your next booking. Why Some Balloons Fly While Others Don't Independent Decision Making Our pilots make their own deci... -
My flight has been cancelled - how do I rebook?
When your balloon flight is cancelled, don't worry! You can easily rebook through your online account. This guide will walk you through the simple process of rebooking your flight and provide some helpful tips to ensure a smooth experience. How to Rebook Your Cancelled Flight Step 1: Access You... -
The weather looked nice and sunny, so why was it cancelled?
Balloon flights can be cancelled for wind, rain or visibility reasons, sometimes even on sunny days due to various weather-related factors that aren't immediately visible. Safety is our top priority, and we consider multiple elements before deciding if a flight can proceed. Let's explore the re... -
What happens if my flight is cancelled?
We understand that flight cancellations can be disappointing, but don't worry! We've got you covered. At Virgin Balloon Flights, we make it easy for you to reschedule your adventure if your flight is cancelled due to weather or other related factors. Here's what you need to know about our cancell... -
Why would a flight be cancelled?
Flight cancellations can be disappointing, but they're always made with your safety in mind. Weather conditions play a crucial role in ballooning, and sometimes they can lead to cancellations. Let's explore why flights might be cancelled and what you can do if it happens to you. Reasons for Flig...