Refund & Exchange Policy

At Virgin Balloon Flights, we understand that circumstances can change, and you may find yourself considering a refund for your voucher. We're here to help and guide you through this process with care and understanding. Our friendly team is committed to providing you with the best possible assis...

At Virgin Balloon Flights, we understand that hot air ballooning is a weather-dependent activity. To provide our customers with peace of mind and flexibility, we offer the Weather Refundable option to all considering a hot air balloon experience. Understanding Our Weather Refundable Option The ...

Are My Vouchers Exchangeable? We understand that plans can change, and we want to make sure you have the best experience possible with Virgin Balloon Flights. Here's what you need to know about exchanging your vouchers. You may be eligible to exchange the value of your vouchers for a Virgin Exp...