Voucher Security Codes

What is a Voucher Security Code?

A voucher security code is a unique identifier that our customer service team always needs when you manage your voucher over the phone. It's an important piece of information that helps us verify and protect your booking.

Where to Find Your Security Code

You can find your voucher security code in one of these places:

• Printed directly on your physical voucher
• On your e-voucher, which is included in your order confirmation email
• By regenerating an e-voucher from your online account

How to Access Your E-Voucher Online

To view or regenerate your e-voucher from your online account:

1. Log in to your Virgin Balloon Flights account
2. Navigate to your voucher details
3. Click the "show voucher ⬀" button
4. Your e-voucher will display, including the security code

Remember, always keep your voucher security code handy when you need to contact our customer service team about your booking.