About Your Vouchers

How to add your vouchers to your account In order to redeem your voucher(s) follow these steps: Once you have imported your vouchers you're ready to start booking. Changing ownership of vouchers You can also follow these steps if you wish to change ownership and import vouchers currently he...

What to Do When Your Voucher Has Expired If you find that your flight voucher has expired, don't worry! We're here to help. Here's what you need to do: 1. Contact Customer Service Reach out to our friendly customer service team. They're equipped to assist you with expired vouchers and can guid...

Extending Your Balloon Flight Voucher Good news! You can extend your voucher's validity as long as it hasn't expired yet. Here's what you need to know: Extension Options: 6 months extension: £10 per person 12 months extension: £20 per person The extension is added to your current expiry date. ...

Can I Upgrade My Voucher? Yes! You can upgrade your balloon flight voucher to a more flexible option, unless you already have our most flexible "Any Day Morning or Evening" voucher. Upgrade Options Weekday Morning vouchers: Upgrade to Weekday Morning or Evening (£20 per person) Upgrade to Any...

What is a Voucher Security Code? A voucher security code is a unique identifier that our customer service team always needs when you manage your voucher over the phone. It's an important piece of information that helps us verify and protect your booking. Where to Find Your Security Code You ca...

Vouchers expiring out of season The expiry date on your flight voucher is a “book by” date, not a “fly by” date. This means that you are welcome to book onto a flight where the date itself is after the expiry date on your voucher, providing you have booked onto it before your voucher expires. N...