When you book a flight with us, you'll receive a booking confirmation via email. This important document contains crucial details about your experience. Here's what you need to know about your booking confirmation and why it's essential to keep it handy.
Where is my booking confirmation?
Once you have booked a flight, confirmation of your booking will be sent to the email address in your account.
This is usually within a few minutes of you making the booking but can take a bit longer.
If your booking confirmation has not arrived within an hour or so, please check your spam folder, as they sometimes end up in there.
If it isn't in spam, contact our customer service team and we can resend your booking confirmation.
If you do not have an email address, speak to one of our team and we can arrange for your booking confirmation to be sent by post.
Keep your confirmation at hand
Once you have your booking confirmation, it is important to retain it, as this include lots of information including:
- Links to the meeting location address
- The approximate times of your experience
- Links to back-up site information in the event of your launch being moved
- Your dedicated flight line phone number, which the pilot will update to let you know if the flight is going ahead
We recommend taking a copy of your booking confirmation and each voucher you may have when attending the experience. This can be a printed copy, or a digital copy on your mobile phone.