When your balloon flight is cancelled, don't worry! You can easily rebook through your online account. This guide will walk you through the simple process of rebooking your flight and provide some helpful tips to ensure a smooth experience.
How to Rebook Your Cancelled Flight
Step 1: Access Your Online Account
Visit our website and click on Manage My Voucher > Sign In in the top right corner (or in the main menu on mobile devices).
Step 2: Check Available Dates
Once logged in, you'll see a list of available flight dates. Adjust this by searching within a date range to find a new date that suits you.
Step 3: Complete the Rebooking
Follow the prompts to confirm your new flight date.
For detailed guidance on the booking process, please refer to our How do I book my flight? article.
Important Tips
Morning Flight Cancellations
If your morning flight was cancelled, please note that it may take a few hours for our system to reset your voucher to 'bookable'. If you can't rebook immediately, try again later in the morning.
Need Further Assistance?
If you encounter any issues or have questions about rebooking, don't hesitate to contact our customer support team. We're here to help ensure you have a fantastic balloon flight experience!