General FAQs

  • What are back-up sites?

    You may be wondering about the mention of alternative launch sites on our website, or where your flight could get moved to from your booking confirmation. These sites are designated to maximise the opportunity to fly under certain conditions affecting your primary launch site. Let's cover these ...
  • Are there any safety restrictions on who can fly?

    Can anyone fly in a hot air balloon? In order to ensure the safety and enjoyment of everyone who flies, passengers must be satisfied they are physically able to take part in the experience. This means that they can climb in and out over the sides of the basket (which is about 42 inches or 1.1m ...
  • Can I fly the balloon?

    Can I fly the balloon? While we understand the excitement of wanting to fly a hot air balloon yourself, for safety reasons, our flights are always piloted by our highly qualified and experienced commercial balloon pilots. A hot air balloon is just like any other aircraft and must be piloted by...
  • Company Contact Details

    Welcome to Virgin Balloon Flights! We're here to make your experience as smooth as possible. Here's how you can reach us with any questions or concerns. Our friendly team is ready to assist you through various channels, ensuring you get the support you need for your balloon adventure. Contact Me...
  • Do you offer private flights?

    Are you dreaming of a more intimate hot air balloon experience? Perhaps you're planning a romantic proposal, celebrating a special anniversary, or simply want to enjoy a serene flight with your closest loved ones? We completely understand the allure of a private hot air balloon adventure! Can I...
  • How big is the hot air balloon?

    Our hot air balloons are very large and, once inflated, most of them tower at almost 120ft tall or more than 10 storeys high. They take between 250,000 and 400,000 cubic feet of air to fill.
  • Where do you fly from?

    Where do you fly from? Virgin Balloon Flights has over 100 launch sites spread across the beautiful landscapes of England, Scotland, and Wales. Just hop over to our locations section on our website. There, you'll find all the details about our launch sites, including maps and information about e...
  • Why don’t you generally fly during the day?

    Why don't we usually offer daytime balloon flights? Great question! The simple answer is that we want to ensure you have the safest and most enjoyable flight possible. Some factors behind this decision include: Daytime Heat - During the day, the sun works its magic and heats up the ground. This...
  • Will the balloon fly over my house?

    Will I See My House During the Balloon Flight? Ah, the million-dollar question! While we'd love to promise you a bird's-eye view of your rooftop, the truth is, hot air balloons are a bit like free spirits - they go where the wind takes them! Here's the scoop: If you're launching from a site ne...