Orders & Deliveries

Can I delay the delivery of my order? Yes, you can delay the dispatch of any postal order to a date of your choice. For example, deliveries can be delayed dispatched in time for Birthdays, Retirements, and for Christmas delivery etc. Whatever your reason may be, we would be happy to help if yo...

We do not ship physical orders outside of the UK. However, our e-vouchers are delivered instantly via email.

My package hasn't arrived - can I track it? For Standard Deliveries Please double check the details of your postal address. If everything checks out and your order hasn't arrived within the expected time frame, please contact our customer service team and we will gladly assist you in getting ...

My e-vouchers have not arrived by email If you have selected 'email delivery' at checkout, please be sure to check your spam folder in case something didn't quite go to plan. Your email should have the subject line 'Order Confirmation' from Virgin Balloon Flights. This will include your e-vouch...