Welcome to Our Help Desk

• Can people come with me to watch?
• How do we get in and out of the basket?
• How many passengers are there in the balloon?
• How long is the hot air balloon flight?
• Do I have to pack away the balloon?
• How far will we fly?
• How high will we go?

See all articles in The Hot Air Balloon Experience →

• Redeeming Virgin Experience Days Vouchers
• Redeeming WonderDays Vouchers
• Redeeming Groupon Vouchers

• How do I book my flight?
• Where is my booking confirmation?
• How do I find out if my flight is going ahead?
• What is my meeting time for the flight?
• What times do you fly?
• When are new flight dates released?

• Can I delay the delivery of my order?
• Do you ship internationally?
• My package hasn't arrived - can I track it?
• My e-vouchers have not arrived by email

• Is the landing safe?
• Is hot air ballooning safe?
• What about insurance?

• How to cancel or change a booking
• I saw another balloon flying in the area, so why was my flight cancelled?
• My flight has been cancelled - how do I rebook?
• The weather looked nice and sunny, so why was it cancelled?
• What happens if my flight is cancelled?
• Why would a flight be cancelled?

• How to redeem or import your vouchers
• Expired Vouchers
• Extending Your Voucher Validity
• Upgrading Your Voucher
• Voucher Security Codes
• Vouchers Expiring Over Winter

• Is my voucher refundable?
• What is a 'Weather Refundable' voucher?
• Is my voucher exchangeable?

• What are back-up sites?
• Are there any safety restrictions on who can fly?
• Can I fly the balloon?
• Company Contact Details
• Do you offer private flights?
• How big is the hot air balloon?
• Where do you fly from?

See all articles in General FAQs →